PRIVATE TEST · Automatic cancellations, refunds and conversions remain disabled. Verified urgent UPS requests alert our staff.

Try sample orders without sending email, or verify an actual order using the email address entered at checkout.

Your order, on your schedule

Where's my order?

Follow your order from artwork received to ready for pickup or UPS delivery.

Order numberEmail used at checkout

Owner preview

For authenticated shop-owner testing only. Enter a one-time code generated in the server PC Admin panel. No customer email is sent.

Order numberOne-time owner preview code

For your privacy, we never display the email address saved with an order. Phone-only orders: SMS order verification coming soon.

Check your email

Enter the six-digit code we sent. It expires in 10 minutes.

Verification code

No code? Check Spam or Junk, and make sure you used the email from checkout.

OrderPickup

Your order

Waiting to print

Order progress

What happens next

We'll keep you posted

Your status will be displayed here after verification.

UPS tracking

Tracking shows the latest milestones available from Shopify. UPS may collect a package before scanning it.

Production update

Artwork in queue

We're tracking your artwork through production.

Need to cancel this order?

Why can’t I cancel my order?

At this stage, your artwork has been grouped with other customers’ orders into a prepared print run. Preparing these runs takes time. Removing one order means interrupting and rebuilding the run, which delays other customers’ orders and disrupts production. For that reason, online cancellation closes once your artwork enters Printing.

Cancellation depends on whether printing has begun.

Cancellation options

Choose your refund preference. We will recheck your artwork location before automatically processing an eligible cancellation.

Store Credit100% of eligible refund — Refund to your customer account for use on future orders. Available to use as soon as the store credit is issued. We cover the nonrefundable fees, so you keep the full eligible value of your order toward your next purchase.

Refund to original payment— Returned to the original payment method. Once processed, funds may take up to 10 business days to appear, depending on your bank.

Eligible order value—

Nonrefundable fees

Why are these fees deducted?

Third-party services charge fees when your order is placed. These charges are not returned to us when the order is canceled.

DTF gang-sheet builder (5%, up to $12 where applicable)—

Payment processing (actual nonrefundable fee)—

Prefer to keep the full amount? Choose store credit instead! Houston Print absorbs these fees, giving you 100% of your eligible refund value toward a future order.

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Your selected refund—

Cancellation is processed automatically when eligible. Your order remains active until cancellation and refund are confirmed.

Prefer local pickup?

Switch to local pickup automatically before a shipping label is created. Orders with a shipping label need a staff check.

Full eligible shipping as store creditRefund to original payment

4% fee on pretax shipping; eligible shipping tax is included in the quote.

I understand I must wait for pickup-change confirmation and my Ready for Pickup notification before collecting my order.

We will let you know when your transfers are ready.

Want to switch to pickup?

PRETAX SHIPPING ESTIMATE · SHOPIFY TAX NOT INCLUDED · NO ORDER CHANGES

These figures show the shipping portion before tax. Final refunds will use Shopify's shipping-tax calculation: 4% fee on pretax shipping for original payment, no fee for store credit. Actual conversion and refunds are not yet enabled.

Refund to original payment method

$0.00

4% fee on the shipping amount before tax. Shopify calculates any refundable shipping tax separately in the final quote.

Houston Print store credit

$0.00

Full eligible shipping plus Shopify-calculated refundable shipping tax (subject to store-credit eligibility).

Shipping charge (preview)$0.00

Processing fee (card option)$0.00

The portal is in test mode. Choosing an option here does not submit a request, convert an order, or issue a refund.

I understand this is a preview only. No delivery change, refund, or store credit will occur.

Private testing tools

Private transaction test. This does not convert the order or issue a refund. The test quote expires after five minutes.

Need to change to pickup?

A UPS label has been purchased. UPS may already have collected your parcel, even if tracking has not updated. We can ask staff to check immediately. A change is not guaranteed, and no postage refund is offered.

I understand staff must physically locate the package before any pickup change can be approved.

Status checked just now